Frequently Asked Questions (FAQ's)
Why can't I get someone on the phone when I call the national office?
How do I log in?
I have never logged in before. What is my password?
Once I am logged in, how do I view my profile page?
Why am I not receiving emails at my AOL account?
My membership has lapsed and I can no longer log in to renew.
How do I renew my membership?
I thought I renewed online, but I haven’t received confirmation.
How can I tell what Payments I have made?
How do I apply a discount code?
We are a small, volunteer based organization and everyone involved at the national level does so on their own time. Therefore, if you are call or email us during the day, chances our we are primary place of employment and are unable to answer your call or respond directly to your email. We do everything possible to respond as quickly as we can back to you. By leaving your name, phone number and the reason for your call on our voice-mail, we will be able to get back to you with answer that you need.
If you are a current member of ASCET in good standing, you can log in by inputting the email address in you provided when you joined along with your password in the box in the upper right hand corner of the website.
If this is your first time accessing the member log in features of the website you will need to click on the ‘Forgot password’ link at the bottom of the log in box. A link to your profile page will be sent to the email address ASCET has on file for you. You will then be able to change your password and update your contact information.
When you successfully log in your name will appear in the log in box at the top of the page. Below your name is a view profile link. Click on that to view your profile.
How do I edit my contact information such as my email address or phone number?
On the top of your profile page is an Edit profile button. Clicking on that will take you to a page where parts of your contact information can be edited. Be sure to click the Save button at the bottom of the page when you are finished.
We are not sure the exact reason why you do not receive your emails, but we do know that it is an AOL issue and not necessarily related to our third-party software we use for our member database and email system. In fact, when we used a different third-party software, Constant Contact, for sending out emails we had the exact same issue. Since creating free email addresses is very easy to do, using Gmail as an example, our recommendation would be to set up an email account specifically for your ASCET business. It’s also very easy to forward your Gmail account to a different email address that you may use so that they are easy to get to (not that access Gmail is hard!).
Once your membership has been in arrears for more than 30 days you will no longer have access to your account to renew. All renewals will have to be processed through the national office by phone or email. Contact the ASCET office (firstname.lastname@example.org) so that your account can be retrieved for renewal.
30 days prior to your membership expiring you will begin receiving emails letting you know your renewal date is approaching. To renew, simply log in on the website and go to your profile page. Under the membership profile section you will see when your renewal date is. On the right hand side, click on the ‘Renew until [date] button to begin the renewal process. Be sure to follow the entire process
We use PayPal to process online renewals. It is important to follow through all of the steps. We unfortunately have no control over the PayPal portion of the process. If you are successful in completing the renewal process you will receive two emails; one from ASCET stating that your renewal has been completed and, more importantly, one from PayPal with a confirmation number. If you do not receive the PayPal email, then the payment process was not completed.
At the top of your profile page is an ‘Invoices and payments’ link. By clicking on this link you will be taken to a page showing all past invoices from ASCET, the payments for those invoices and when they were paid.
Discount codes for New Memberships, online event registrations, and referrals all work the same way. When paying for your membership or conference registration using our PayPal service, the code will be asked for near the end of the process. The discount will be applied when you submit your payment and will be reflected on the payment confirmation email you will receive from PayPal.